Effective Date: 25/09/2025
At Grow & Glow Hub, we want you to be fully satisfied with your purchase. If something isn’t right, we are here to help.
1. Returns
- Eligibility: Items must be unused, unwashed, and in their original condition and packaging.
- Timeframe: You may request a return within 14 days of receiving your order (as required under EU consumer protection law).
- Non-returnable items:
- Digital products
- Personalized or custom items
- Clearance or final sale items
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our mistake (wrong or defective item).
3. Exchanges
- We currently do not offer direct exchanges. If you would like a different size or color, please return the item for a refund and place a new order.
4. Damaged, Defective, or Incorrect Items
- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
- Send photos of the item and packaging to help us resolve the issue.
- We will arrange a replacement at no additional cost.
5. How to Request a Return
To start a return, please contact us at:
📧 esthermwangi193@gmail-com
Include your order number, the item you wish to return, and the reason. We will provide instructions on where to send your return.
Need help?
Contact us at esthermwangi193@gmail-com for questions related to refunds and returns.